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Shriram General Insurance Claim Philosophy

Shriram General Insurance (SGI) strongly believes in prompt, ethical and equitable claim settlements. Our goal is to respond quickly to the policy holder’s needs and effectively handle their claims. Our dedicated and trained customer care professionals are available 24*7 for all claim-related queries. To achieve excellence, Shriram General Insurance pledges to provide superior claim assistance, a speedy claim process and instant claim settlement. At SGI, we always go with the “Pay if we can” approach

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Our Claim Philosophy

How to Register a Claim Online with Shriram General Insurance?

Shriram General Insurance’s online claim intimation process is easy and hassle-free. Intimate a claim, submit the required documents and get a timely claim settlement

Step 01
phone_book_icon

Intimate Your Claim

Shriram General Insurance claims can be initiated in 2 different ways

Option 1: Intimate a claim online on Shriram General Insurance website or over the phone at 1800-300-30000/1800-103-3009 or through the MYSGI App

Option 2: Please download the CLAIM INTIMATION SHEET, fill it and send it to our Help Desk via Email ID (chd@shriramgi.com)

Note: Please ensure that the following information is ready with you at the time of claim intimation

  • Policy no. / Proposal no.
  • Driver name and contact no. along with DL details.
  • Date & time of Accident.
  • Survey location, where vehicle can be surveyed by our loss assessor.
  • Estimated loss/ description.
Step 02
tele_support

Claim Registration

Our customer support team will accept the claim intimation and provide the claim reference number

Step 03
reminder

Claim Confirmation

Once the claim is registered and the loss assessor gets deputed, you will receive a text message for confirmation along with surveyor details. The surveyor will contact you regarding the time and conduct the survey accordingly

Step 04
confirmation

Submission of Required Documents

Please provide all relevant documents for the claim

Step 05
required_document

Survey and Claim Settlement

After receiving the documents, our dedicated claim team will initiate the process. Once the claim process is completed, the fund will be directly sent to the recipient after verification.

Note: Kindly contact our CHD /Surveyor when the vehicle/property is ready for re-inspection, if the surveyor advised re-inspection

Required Documents for Claim Process

Kindly check the list of required documents for the general insurance policies here. We may ask for additional documents/information to verify the claim if required

Car Insurance

  • Registration Certificate with Fitness Certificate
  • Driving License
  • Insurance copy (Optional)
  • Claim Form duly filled and signed
  • Estimate, Bills, Payment receipt and discharge Voucher
  • Signature ID proof (Insured)
  • Customer's bank details with a cancelled cheque for claim payment through (NEFT)
  • Customer's bank details with a cancelled cheque (Where the Premium is greater than 25,000/-)
  • FIR (If filed or required)
  • Others (If required by the claims team correlating with the vehicle type and severity of the accident)

Two-Wheeler Insurance

  • Registration Certificate with Fitness Certificate
  • Driving License
  • Insurance copy (Optional)
  • Claim Form duly filled and signed
  • Estimate, Bills, Payment receipt and discharge Voucher
  • Signature ID proof (Insured)
  • Customer's bank details with a cancelled cheque for claim payment through (NEFT)
  • Customer's bank details with a cancelled cheque (Where the Premium is greater than 25,000/-)
  • FIR (If filed or required)
  • Others (If required by the claims team correlating with the vehicle type and severity of the accident)

Goods Carrying Vehicle Insurance

  • Registration Certificate with Fitness Certificate
  • Driving License
  • Insurance copy (Optional)
  • Permit
  • Claim Form duly filled and signed
  • Estimate, Bills, Payment receipt and discharge Voucher
  • Goods Receipt (Load Challan/Royalty for GCCV
  • Signature ID proof (Insured)
  • Customer's bank details with a cancelled cheque for claim payment through (NEFT)
  • Customer's bank details with a cancelled cheque (Where the Premium is greater than 25,000/-)
  • FIR (If filed or required)
  • Others (If required by the claims team correlating with the vehicle type and severity of the accident)

Passenger Carrying Vehicle Insurance

  • Registration Certificate with Fitness Certificate
  • Driving License
  • Insurance copy (Optional)
  • Permit
  • Claim Form duly filled and signed
  • Estimate, Bills, Payment receipt and discharge Voucher
  • Passenger list for PCCV
  • Signature ID proof (Insured)
  • Customer's bank details with a cancelled cheque for claim payment through (NEFT)
  • Customer's bank details with a cancelled cheque (Where the Premium is greater than (>) 25,000/-)
  • FIR (If filed or required)
  • Others (If required by the claims team correlating with the vehicle type and severity of the accident)

Fire Insurance

  • Insurance copy (Optional)
  • FIR/Panchnama/Bail paper/Charge sheet
  • Fire Brigade report in case of loss by fire
  • Claim Form duly filled and signed
  • Estimate, Bills, Payment receipt and discharge Voucher
  • Signature ID proof (Insured)
  • Customer's bank details with a cancelled cheque for claim payment through (NEFT)
  • Customer's bank details with a cancelled cheque (Where the Premium is greater than (>) 25,000/-)
  • FIR (If filed or required)
  • Others (If required by the claims team, depending on the severity of the accident)

Travel Insurance

  • Passport Copy
  • Insurance copy (Optional)
  • Claim Form duly filled and signed
  • Medical Bills, Payment receipt and discharge Voucher
  • Signature ID proof (Insured)
  • Customer's bank details with a cancelled cheque for claim payment through (NEFT)
  • Customer's bank details with a cancelled cheque (Where the Premium is greater than (>) 25,000/-)
  • Others (If required by the claims team, depending on the severity of the accident)

Home Insurance

  • Pictures of the damaged property
  • Invoices of owned belongings, rent agreement (if a tenant)
  • Insurance copy (Optional)
  • FIR/Panchnama/Bail paper/Charge sheet
  • Fire Brigade report in case of loss by fire
  • Claim Form duly filled and signed
  • Estimate, Bills, Payment receipt and discharge Voucher
  • Signature ID proof (Insured)
  • Customer's bank details with a cancelled cheque for claim payment through (NEFT)
  • Customer's bank details with a cancelled cheque (Where the Premium is greater than (>) 25,000/-)
  • Others (If required by the claims team, depending on the severity of the accident)

Personal Accident Insurance

  • Death certificate
  • Disability certificate from the doctor
  • Post-mortem report
  • Insurance copy (Optional)
  • Claim Form duly filled and signed
  • Medical Bills, Payment receipt and discharge Voucher
  • Signature ID proof (Insured)
  • Customer's bank details with a cancelled cheque for claim payment through (NEFT)
  • Customer's bank details with a cancelled cheque (Where the Premium is greater than (>) 25,000/-)
  • Others (If required by the claims team, depending on the severity of the accident)
  • FIR copy
  • Medical certificate
  • Medicine bills
  • Discharge summary, if hospitalised
  • Investigation report

Customer Help Desk

Toll Free

1800-300-30000 (7 Days in week 4:00 AM to Midnight 12:00)

1800-300-3009 (7 Days in week 9:30 am to 5:30 pm)

Email

chd@shriramgi.com

Feel Free to

Visit Your Nearest Branch

Frequently Asked Questions

How do I intimate claim?

To intimate a claim, please raise a claim request through the SGI website, MYSGI App or call our Customer Help Desk:

Toll-Free: 1800-300-30000 (Monday to Sunday, 4:00 AM till Midnight 12.00 AM)

Toll-Free: 1800-103-3009 (Monday to Sunday, 9:30 AM to 5:30 PM)

What information do I need to intimate my claim?

  • Policy Number
  • Estimated Loss/Description
  • Date and Time of Accident
  • Place where Vehicle can be surveyed/loss location
  • Insured Contact Details

What happens after I report my claim?

The insurer will assign the surveyor to your claim and he will contact you to inspect the vehicle/property for assessment of loss

Which documents are required for the claim settlement?

It depends upon the type of claim. Please refer to the Required Documents section to know more

How long will the claims process take?

A claim will be settled within 7 days from the date of submission of all required documents

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Two Wheeler Comprehensive Policy

Policy Number

9958494847774848

Status

Active

Policy Start Date

20/03/2022

Policy End Date

19/03/2023

Policy Holder Details

Policy holder Name

Vignesh Kumar

Mobile Number

9584948584

Vehicle Make

Royal Enfield

Model & Varient

ENG654RT095

Engine Number

ENG654RT095

Chassis Number

458901468

Registration Number

TN 09 BN 8901

Email

vignesh@gmail.com

Accident / Loss Details

Pick Date
Select one option
  • Chennai
  • Thanjaore
  • Pollachi
Select one option
  • Type 1
  • Type 2
  • Type 3
BackSubmit

Your claim has been intimated successfully

Successfully!

Done

Policies that Associated with
the Mobile Number

two-wheeler

Two wheeler comprehensive policy

Policy Number

9958494847774848

Status

Active

Policy holder Name

Vignesh Kumar

Registration Number

TN 22 DP 3479

Policy Start Date

20/03/2022

Policy End Date

19/03/2023

Raise a Claim
two-wheeler

Four wheeler comprehensive policy

Policy Number

9958494847774848

Status

Renew

Policy holder Name

Selva Raj

Registration Number

TN 22 DP 3479

Policy Start Date

20/03/2022

Policy End Date

19/03/2023

Raise a Claim
two-wheeler

House Insurance policy

Policy Number

9958494847774848

Status

Active

Policy holder Name

Praveen Kumar

Registration Number

TN 22 DP 3479

Policy Start Date

20/03/2022

Policy End Date

19/03/2023

Raise a Claim

Two Wheeler Comprehensive Policy

Policy Number

9958494847774848

Status

Active

Policy Start Date

20/03/2022

Policy End Date

19/03/2023

Policy Holder Details

Policy holder Name

Vignesh Kumar

Mobile Number

9584948584

Vehicle Make

Royal Enfield

Model & Varient

ENG654RT095

Engine Number

ENG654RT095

Chassis Number

458901468

Registration Number

TN 09 BN 8901

Email

vignesh@gmail.com

Accident / Loss Details

Pick Date
Select one option
  • Chennai
  • Thanjaore
  • Pollachi
Select one option
  • Type 1
  • Type 2
  • Type 3
BackSubmit

Your Claim has been Raised

Successfully!

Done
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Select the preferred option to track your claim

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Download KYC Form

Know Your Customer (KYC) form helps us understand policyholders. Please download, fill in the required details and email the KYC form for a smooth claim process

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Claim Document Upload

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Shriram Group of Companies

IRDAI Consumer Education:- Insurance is the subject matter of solicitation. IRDAI Registration Number - 137. CIN No. U66010RJ2006PLC029979. BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS/FRAUDULENT OFFERS. IRDAI clarifies to public that IRDAI or its officials do not involve in activities like sale of any kind of insurance or financial products nor invest premiums. IRDAI does not announce any bonus. Public receiving such phone calls are requested to lodge a police complaint along with details of phone call, number.

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