Shriram General Insurance Claim Philosophy

Shriram General Insurance (SGI) strongly believes in prompt, ethical and equitable claim settlements. Our goal is to respond quickly to the policy holder’s needs and effectively handle their claims. Our dedicated and trained customer care professionals are available 24*7 for all claim-related queries. To achieve excellence, Shriram General Insurance pledges to provide superior claim assistance, a speedy claim process and instant claim settlement. At SGI, we always go with the “Pay if we can” approach

How to Register a Claim Online with Shriram General Insurance?

Shriram General Insurance’s online claim intimation process is easy and hassle-free. Intimate a claim, submit the required documents and get a timely claim settlement

Step 01

Intimate Your Claim

Shriram General Insurance claims can be initiated in 2 different ways

Option 1: Intimate a claim online on Shriram General Insurance website or over the phone at 1800-300-30000/1800-103-3009 or through the MYSGI App

Option 2: Please download the CLAIM INTIMATION SHEET, fill it and send it to our Help Desk via Email ID (chd@shriramgi.com)

Note: Please ensure that the following information is ready with you at the time of claim intimation

Policy no. / Proposal no.
Driver name and contact no. along with DL details.

Date & time of Accident.
Survey location, where vehicle can be surveyed by our loss assessor.

Estimated loss/ description.

Step 02

Claim Registration

Our customer support team will accept the claim intimation and provide the claim reference number

Step 03

Claim Confirmation

Once the claim is registered and the loss assessor gets deputed, you will receive a text message for confirmation along with surveyor details. The surveyor will contact you regarding the time and conduct the survey accordingly

Step 04

Submission of Required Documents

Please provide all relevant documents for the claim

Step 05

Survey and Claim Settlement

After receiving the documents, our dedicated claim team will initiate the process. Once the claim process is completed, the fund will be directly sent to the recipient after verification.

Note: Kindly contact our CHD /Surveyor when the vehicle/property is ready for re-inspection, if the surveyor advised re-inspection

Required Documents for Claim Process

Kindly check the list of required documents for the general insurance policies here. We may ask for additional documents/information to verify the claim if required

Car Insurance

Registration Certificate with Fitness Certificate
Driving License
Insurance copy (Optional)
Claim Form duly filled and signed
Estimate, Bills, Payment receipt and discharge Voucher
Signature ID proof (Insured)
Customer's bank details with a cancelled cheque for claim payment through (NEFT)
Customer's bank details with a cancelled cheque (Where the Premium is greater than 25,000/-)
FIR (If filed or required)
Others (If required by the claims team correlating with the vehicle type and severity of the accident)

Two-Wheeler Insurance

Registration Certificate with Fitness Certificate
Driving License
Insurance copy (Optional)
Claim Form duly filled and signed
Estimate, Bills, Payment receipt and discharge Voucher
Signature ID proof (Insured)
Customer's bank details with a cancelled cheque for claim payment through (NEFT)
Customer's bank details with a cancelled cheque (Where the Premium is greater than 25,000/-)
FIR (If filed or required)
Others (If required by the claims team correlating with the vehicle type and severity of the accident)

Goods Carrying Vehicle Insurance

Registration Certificate with Fitness Certificate
Driving License
Insurance copy (Optional)
Permit
Claim Form duly filled and signed
Estimate, Bills, Payment receipt and discharge Voucher
Goods Receipt (Load Challan/Royalty for GCCV
Signature ID proof (Insured)
Customer's bank details with a cancelled cheque for claim payment through (NEFT)
Customer's bank details with a cancelled cheque (Where the Premium is greater than 25,000/-)
FIR (If filed or required)
Others (If required by the claims team correlating with the vehicle type and severity of the accident)

Passenger Carrying Vehicle Insurance

Registration Certificate with Fitness Certificate
Driving License
Insurance copy (Optional)
Permit
Claim Form duly filled and signed
Estimate, Bills, Payment receipt and discharge Voucher
Passenger list for PCCV
Signature ID proof (Insured)
Customer's bank details with a cancelled cheque for claim payment through (NEFT)
Customer's bank details with a cancelled cheque (Where the Premium is greater than (>) 25,000/-)
FIR (If filed or required)
Others (If required by the claims team correlating with the vehicle type and severity of the accident)

Fire Insurance

Insurance copy (Optional)
FIR/Panchnama/Bail paper/Charge sheet
Fire Brigade report in case of loss by fire
Claim Form duly filled and signed
Estimate, Bills, Payment receipt and discharge Voucher
Signature ID proof (Insured)
Customer's bank details with a cancelled cheque for claim payment through (NEFT)
Customer's bank details with a cancelled cheque (Where the Premium is greater than (>) 25,000/-)
FIR (If filed or required)
Others (If required by the claims team, depending on the severity of the accident)

Travel Insurance

Passport Copy
Insurance copy (Optional)
Claim Form duly filled and signed
Medical Bills, Payment receipt and discharge Voucher
Signature ID proof (Insured)
Customer's bank details with a cancelled cheque for claim payment through (NEFT)
Customer's bank details with a cancelled cheque (Where the Premium is greater than (>) 25,000/-)
Others (If required by the claims team, depending on the severity of the accident)

Home Insurance

Pictures of the damaged property
Invoices of owned belongings, rent agreement (if a tenant)
Insurance copy (Optional)
FIR/Panchnama/Bail paper/Charge sheet
Fire Brigade report in case of loss by fire
Claim Form duly filled and signed
Estimate, Bills, Payment receipt and discharge Voucher
Signature ID proof (Insured)
Customer's bank details with a cancelled cheque for claim payment through (NEFT)
Customer's bank details with a cancelled cheque (Where the Premium is greater than (>) 25,000/-)
Others (If required by the claims team, depending on the severity of the accident)

Personal Accident Insurance

Death certificate
Disability certificate from the doctor
Post-mortem report
Insurance copy (Optional)
Claim Form duly filled and signed
Medical Bills, Payment receipt and discharge Voucher
Signature ID proof (Insured)
Customer's bank details with a cancelled cheque for claim payment through (NEFT)
Customer's bank details with a cancelled cheque (Where the Premium is greater than (>) 25,000/-)
Others (If required by the claims team, depending on the severity of the accident)
FIR copy
Medical certificate
Medicine bills
Discharge summary, if hospitalised
Investigation report

Customer Help Desk

Toll Free

1800-300-30000 (7 Days in week 4:00 AM to Midnight 12:00)

1800-300-3009 (7 Days in week 9:30 am to 5:30 pm)

chd@shriramgi.com

Feel Free to

Visit Your Nearest Branch

Frequently Asked Questions

How do I intimate claim?

To intimate a claim, please raise a claim request through the SGI website, MYSGI App or call our Customer Help Desk:

Toll-Free: 1800-300-30000 (Monday to Sunday, 4:00 AM till Midnight 12.00 AM)

Toll-Free: 1800-103-3009 (Monday to Sunday, 9:30 AM to 5:30 PM)

What information do I need to intimate my claim?

Policy Number
Estimated Loss/Description
Date and Time of Accident
Place where Vehicle can be surveyed/loss location
Insured Contact Details

What happens after I report my claim?

The insurer will assign the surveyor to your claim and he will contact you to inspect the vehicle/property for assessment of loss

Which documents are required for the claim settlement?

It depends upon the type of claim. Please refer to the Required Documents section to know more

How long will the claims process take?

A claim will be settled within 7 days from the date of submission of all required documents

Provide your Information

Health Insurance
Motor Insurance
Non-Motor Insurance

Check your Claim Status

Select the preferred option to track your claim

Download KYC Form

Know Your Customer (KYC) form helps us understand policyholders. Please download, fill in the required details and email the KYC form for a smooth claim process

Download

Know how to register a claim and track the claim status

Shriram General Insurance Claim Philosophy